Frequently Asked Questions (FAQ)

Welcome to the Hobby Garden FAQ page! In the collection below, we answer the most frequently asked questions to help you make decisions about fertilizing your garden, balcony, or houseplants as easily and quickly as possible. If you can't find your answer, please contact us; our expert will assist you personally.

Products and usage

What is liquid fertilizer, and how does it differ from traditional fertilizer?

Liquid fertilizer is a plant nutrient solution in a liquid, already dissolved form, which is immediately utilized by the plant through its roots and leaves. Compared to traditional solid fertilizers, it acts faster, is easier to dose, and you don't have to wait for rain or watering to dissolve it. Liquid fertilizers have a precise composition (NPK ratio – nitrogen [N], phosphorus [P], potassium [K] – + micronutrients), so the plant receives exactly what it needs.

How do I choose the right liquid fertilizer?

The choice depends on three factors:

• WHAT kind of plant it is (lawn, flower, vegetable, fruit, evergreen, houseplant)?
• WHAT stage it is in (germination, development, flowering, fruit set, overwintering)?
• WHAT problem you want to solve (yellowing, slow growth, few flowers, poor fruit)?

The webshop categories are structured based on these: choose the category corresponding to your plant, and in the description, you will find which product helps in that particular stage. If you are unsure, write to us, and our expert will help you personally, or fill out our free garden diagnosis (see next question).

What is the free garden diagnosis, and how does it help with selection?

The free garden diagnosis is a short, online questionnaire that provides personalized product recommendations based on your plant types, condition, and experienced problems. Fill it out here: hobbygarden.hu/pages/kertdiagnozis; it takes a few minutes, and you'll know which liquid fertilizer or fertilizer is best for your garden. If you still have questions after the questionnaire, our expert will help you personally.

What is the difference between organic and traditional liquid fertilizer?

Organic liquid fertilizers are made from natural ingredients (e.g., seaweed, humus, bacterial cultures) and are friendly to soil life, improving soil quality in the long run. Traditional (mineral) liquid fertilizers are faster-acting and more precisely dosed, but their long-term use can burden the soil. The two types can be combined well: organic liquid fertilizer lays the foundation for soil life, while mineral fertilizer quickly improves the plant's condition.

Foliar or root fertilizer treatment?

We use root fertilizer treatment when nutrients are delivered to the root zone (by watering): this is good for long-term, sustained nutrition. During foliar fertilization, the leaves are sprayed with a diluted solution: this is faster-acting and recommended for acute deficiency symptoms (yellowing, spotting). Many of our products can be used in both ways; this is indicated in the description.

How long does one dose of liquid fertilizer last?

The usage time of liquid fertilizer depends on the packaging size, the number of plants, and the frequency of use. Some specific examples: Magic Garden 1 L → approx. 50 waterings (medium balcony / small garden); Magic Flowers 0.5 L → approx. 25–30 waterings for flowering balcony plants; Magic Green Max 1 kg → 15–25 m² garden area; Magic Green Max 3 kg → 50–100 m² medium-large garden (8–10 weeks with gradual release). The exact dilution ratio and recommended application frequency are always indicated on the product page.

How do I use liquid fertilizer correctly?

In the description of each of our products, you will find the exact dilution ratio (e.g., 5 ml / 1 liter of water) and the frequency of use (e.g., once a week when watering). General rule: dilute with purified or standing (chlorine-free) water, and preferably water in the morning or early evening hours.

What happens if I overdose liquid fertilizer?

Overdosing can burn roots and leaves, and cause salt contamination in the soil. If you accidentally made a stronger solution, thoroughly water the plant with clean water. Therefore, it is important to strictly adhere to the dilution ratio given in the description: here, the principle of "more is not better" applies.

How do I store liquid fertilizer?

In a cool, dark, frost-free place (pantry, garage), out of reach of children and pets. Always close the bottle tightly with its original cap. After opening, with proper storage, it retains its effectiveness for at least 2 years. If sediment has settled at the bottom of the bottle, shake it before use; this is normal, as the components of the concentrate can naturally separate. Do not allow it to freeze: magnesium sulfate (Epsom salt, MgSO₄) can precipitate near the freezing point.

Can liquid fertilizer be dangerous for pets or children?

Concentrated liquid fertilizer is not edible or drinkable: store it in a closed, high place, like any household chemical. The diluted, applied form (mixed with irrigation water) is harmless on contact. If accidentally swallowed: for adults, drink plenty of water and seek medical attention; for children, immediate medical examination; for pets, call a veterinarian. The safety data sheet (SDS) will be sent upon request; write to us at hobbygarden.hu/pages/kapcsolat.

I'm allergic. Are these products safe?

Our products generally do not contain common allergens, but if you have skin sensitivity, wear gloves during use. If you are unsure about a specific active ingredient, the product data sheet (safety data sheet / SDS) will be sent upon request.

Even with organic products, is a waiting period necessary before consumption?

Even with organic liquid fertilizers, a 2–3 day "wash-off" period is recommended for edible vegetables and fruits; during this time, the nutrient washes into the soil and is absorbed. The exact waiting period is indicated in the description of each product.

What are bundles and kits?

Our bundles (e.g., starter/start kit, signature kit, and seasonal bundles) contain multiple complementary products assembled for a single purpose, such as a complete lawn care or flowering routine. This way, you don't have to figure out what you need separately: the bundle contains everything for the desired result. The exact content and price are indicated on the product page of each bundle.

Ordering, shipping, and returns

How can I order from Hobby Garden?

Simply: select the product, click the "Add to Cart" button, check the contents at the cart icon, then click the "Proceed to checkout" button and fill in your details. After finalizing your order, we will send an immediate confirmation email.

Do I need to register to make a purchase?

No, creating an account is not mandatory. You can also shop as a guest: just provide your email address and shipping information. However, if you shop more frequently, it is worth registering: saved addresses, review of previous orders, and faster checkout next time.

Can I modify or cancel my order?

As long as the package has not been handed over to the courier service, you can modify or cancel it: please notify us by email as soon as possible (see Contact section). Always include your order number so we can help faster.

Will I receive a confirmation email for my order?

Yes, we send an automatic confirmation email after the order is finalized. It includes the order number, the products ordered, and the total amount. If it does not arrive within 15 minutes, check your Spam / Promotions folder, and if it's not there, write to us.

How long does it take for the order to arrive?

Delivery is carried out by MPL, DPD, or Express One courier service: the specific courier is determined by the shipping method selected during the order. Delivery generally takes 1–3 business days from order processing. Orders placed before 2 PM on weekdays are processed on the same day and handed over to the courier the next day. You will receive a tracking code in the confirmation email; you can track your package in real time on the carrier's website with it.

What is the shipping fee?

For orders over 25,000 HUF, delivery is FREE throughout Hungary. For orders under 25,000 HUF, the shipping fee depends on the weight of the package (starting from the smallest, 0–3 kg tier), and the exact amount is displayed by the system before finalizing the order. If cash on delivery is chosen, an additional +500 HUF handling fee will be added to the shipping fee.

What should I do if a product is out of stock?

If a product is temporarily unavailable, we usually restock it within a short period. Subscribe to our newsletter or write to us at hobbygarden.hu/pages/kapcsolat, and we will notify you as soon as the product is available again. In many cases, we can also recommend an alternative with a similar effect to achieve the desired result.

The package arrived damaged. What should I do?

If upon receipt you see that the packaging is damaged or the product is leaking, please DO NOT accept the package: have the courier draw up a damage report on the spot. Unfortunately, we cannot accept subsequent claims for shipping damages without a report. If you need assistance with drawing up the report or re-shipping, write to us at segitunk@hobbygarden.hu and provide your order number.

Can you ship abroad?

Currently, we only ship within Hungary. We plan to ship within the EU from 2027; until then, unfortunately, we cannot help with international orders.

Can the product be exchanged or returned?

You can return the product within 30 days of purchase without explanation (in addition to the statutory 14-day right of withdrawal) if it is unopened, unused, undamaged, and in its original packaging. Opened liquid fertilizers or fertilizers cannot be accepted back for health protection and hygienic reasons after the packaging has been opened. Important: please notify us in advance of the return at segitunk@hobbygarden.hu; we cannot guarantee acceptance of packages received without prior notification. The cost of return is borne by the customer. After the product is received and inspected, the purchase price (without shipping costs) will be refunded within 14 days, using the original payment method.

Payment and invoicing

What payment methods can I choose from?

In the webshop, you can choose from the following options:

• Credit card payment (Visa, Mastercard): payment is made through Shopify's secure, encrypted payment system and also supports Apple Pay and Google Pay wallets. Confirmation is immediate.
• Cash on delivery: you pay the courier upon receipt of the package (with cash or card payment supported by the courier), up to a maximum order value of 50,000 HUF. Cash on delivery incurs an additional +500 HUF handling fee on top of the shipping fee.

Bank transfer is not currently available.

Is card payment safe?

Yes. Card payments are made through Shopify's encrypted, PCI-DSS compliant payment system. Hobby Garden does NOT see or store your card data; we only receive feedback on the success of the payment.

Will I receive an invoice for the purchase?

Yes, we issue an official electronic invoice for every order, which we send to your provided email address. The invoice includes our company details and the purchased products item by item. If you require a company invoice, please provide the company name and tax number during checkout.

What currency can I pay in?

Currently, we process payments in Hungarian Forints (HUF). Prices in the webshop are gross (including VAT) final prices.

Discounts, newsletter, and account

Is there a discount for the first purchase?

Yes! If you subscribe to our newsletter, you will receive a 15% discount on your first order with the code WELCOME15. After subscribing, you will receive the code, which you can redeem at checkout. The discount is valid for the first purchase and can be used once per customer (email address / profile).

Why create an account?

With an account, you can reorder faster (saved addresses), view the status of your previous orders, receive notifications about exclusive discounts and the newsletter, and easily return to a previous list or favorite product.

I forgot my password. What should I do?

On the login page, click the "Forgot password" link, enter your email address, and you will receive a password reset link within a few minutes. If the email does not arrive, check your Spam folder or write to us.

How can I unsubscribe from the newsletter?

At the bottom of every newsletter, you will find an "Unsubscribe" link: you can unsubscribe with a single click. After unsubscribing, we will no longer send marketing emails, but system messages related to your orders (confirmation, invoice) will, of course, still arrive.

How do you handle my personal data?

We process your data in accordance with GDPR regulations and use it solely for the fulfillment of your order and (with your consent) for sending newsletters. We do not see or store your card data, and we do not sell your personal data to third parties. You can read the details in the Privacy Policy: hobbygarden.hu/pages/adatvedelmi-tajekoztato.

Contact and background

How do I reach customer service?

Email is the fastest way. Write your question to segitunk@hobbygarden.hu or via hobbygarden.hu/pages/kapcsolat. Opening hours: 9:00 AM – 5:00 PM. We respond to emails within 24 hours on weekdays. If you want a quick answer, please always provide your order number and relevant details related to your case.

Is there expert advice available?

Yes. Dr. Csongor Kiss is Hobby Garden's professional partner: a plant cultivation and horticultural science expert, and product developer for Nitrogénművek Zrt. (Genezis). The Magic and Garden liquid fertilizers are partly his work. If you are unsure which liquid fertilizer suits your plant, send a photo of the plant and the problem to hobbygarden.hu/pages/kapcsolat; Dr. Csongor will provide a personal recommendation within 2–3 business days.

What is the connection between Hobby Garden and Genezis and Nitrogénművek Zrt.?

Nitrogénművek Zrt. is one of Hungary's largest fertilizer manufacturers, with a factory operating in Pét. Genezis is their laboratory product line: professional formulas developed for farmers and agronomists.

Hobby Garden's Magic line and Garden liquid fertilizers are produced in the same Genezis laboratory: the difference is in the packaging and dosage. Magic products are scaled for hobby gardeners, with simplified dosing versions of the same formulas that Genezis uses in the professional segment. One cap to five liters of water; no need to measure by gram.

Dr. Csongor Kiss works at Nitrogénművek Zrt. as a product developer and consultant. He is not a marketing face but the one who actually participates in the development of formulas and advises agronomists and farmers in his daily work. This forms the professional background of Hobby Garden.

In the webshop, classic Genezis products (e.g., Genezis Kalcinol, Mikramid, NPK 8-15-15 [nitrogen-phosphorus-potassium ratio]) are also available: these are the original products of the professional segment, not Hobby Garden exclusive developments. If you are an experienced gardener or farmer looking for a professional formula, you will also find them with us.

What new products can we expect in the future?

We are working in two directions. One is Magic Shiny: a leaf polishing liquid fertilizer that enhances the natural shine of leaves, designed for ornamental and balcony plants. Magic Shiny will be released in Q4 2026. The other is the 1 kg Pro versions of the existing Magic line (Magic Garden Pro, Magic Flowers Pro, Magic Green Max Pro), which are scaled for the needs of larger gardens; these are scheduled for after 2027; we are not promising an exact date yet because development is still ongoing in the Genezis laboratory. Until then, the existing Magic Garden, Magic Flowers, and Magic Green Max cover most needs. If you want to be notified about new product releases, subscribe to our newsletter at hobbygarden.hu.

Where can I find Hobby Garden on social media?

Follow us: facebook.com/hobbygarden.hu and instagram.com/hobbygarden.hu. On our social media pages, we share Dr. Csongor's tips, seasonal gardening updates, and exclusive offers.

Where is your company located, and what are the company details?

Registered office: 1115 Budapest, Fejér Lipót utca 14.

Community tax number: HU32778195

Company registration number: 01-09-442130

Detailed company data can also be found on the GTC and Privacy Policy pages.

Didn't find your answer?

Visit hobbygarden.hu/pages/kapcsolat: Dr. Csongor or the team will answer personally, quickly, and clearly. Thank you for choosing Hobby Garden to nourish your plants!